Hisilicon website account Help

1. About Hisilicon website account
2. Why am I being told account name or password is invalid
3. Why am I being told your account has been forbidden
4. Why am I being told too many retrials
5. How to modify password
6. How to reset password
7. Why am I being told multi-account linked to single email address


1. About Hisilicon website account

Hisilicon website account is the only credential to visit Hisilicon official sites.

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2. Why am I being told account name or password is invalid

Account name or password wrong:

This implies the account name you input not exists or the password is wrong.
(1) You can reset password by account name: Forgot Password:by account name.
(2) If you forgot your account name, you can reget account name by email address: Forgot Password:by email.
(3) If you do not have a Hisilicon website account yet, please contact Hisilicon staff to assign one.

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3. Why am I being told your account has been forbidden

For some reasons, your account has been forbidden temporarily; please contact System Administrator to deal with.

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4. Why am I being told too many retrials.

If you input wrong password or user name for 5 times continuously, you will be locked out for 5 minutes. Please try it again 5 minutes later.

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5. How to modify password

Please input account name, old password, new password.

The password should follow such rules:
(1) Be at least 8 characters in length.
(2) Not contain the account name.
(3) Contain letters, numbers and special characters, for example:s&r5{YFg.
(4) Should not reuse passwords of the previous five times.

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6. How to reset password

There are two ways to reset password:
By Account Name:

By Email Address:

(1) Fill and submit account name or email address.
(2) System sent you a email which contains validate link.
(3) Check your mailbox, click the confirmation link.

(4) System reset your password and sent it to you by email.
(5) Get the new password of account from your mailbox.

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7. Why am I being told multi-account linked to single email address.

If more than one account has been registered by one email address, when you try to reset password by this email address, the system will show you all the accounts under this email address. Please click the link of account you want to reset. Check the steps of password reset.

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